Refund policy
Updated at March 14th, 2024
At Lightforth, we provide AI-assisted resume curation, automated job applications, and interview Copilot support through a subscription-based service. Due to the nature of our digital and subscription-based offerings, refunds are not provided once the service has been initiated. However, we ensure the highest level of service quality and encourage users to reach out to our support team for any service-related issues.
1. Non-Refundable Services
1.1 Service Usage
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Once the AI-powered job application service has started applying on your behalf, no refunds will be issued.
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If you have accessed and used our Interview Copilot feature, no refunds will be processed.
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Subscription-based services that have already begun their billing cycle are not eligible for a refund.
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If you have completed the free trial period and have been charged for the subscription, no refunds will be provided.
2. Subscription Cancellation
2.1 Cancellation Policy
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Users may cancel their subscription at any time through their account settings.
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Cancellations take effect at the end of the current billing cycle. No pro-rated refunds will be issued for cancellations before the cycle ends.
3. Modification and Termination of Services
3.1 Service Changes
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We reserve the right to modify or discontinue any of our services at any time.
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In the event of a complete service discontinuation, affected users may receive a pro-rated refund for the remaining period of their active subscription.
4. Contact Support
For any issues related to accessing or using our services, please contact our support team at support@lightforth.org. We are committed to ensuring a seamless experience for our users and will work to resolve any concerns promptly.
By using our services, you agree to the terms outlined in this Refund and Cancellation Policy. We appreciate your trust in Lightforth and look forward to supporting your career growth.
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